Data Loader and Salesforce Knowledge Import Tool
- Data Loader is a free Salesforce tool that can handle complex data import and export and it provides flexibility on field mapping. Desk.com can provide a free export of your content in a format that’s compatible for the Salesforce Data Loader tool. Please email email@example.com to request a data loader style site export.
- Salesforce Knowledge Import Tool is a free Salesforce tool that can migrate your knowledge content. It is the easiest way to migrate your knowledge base content.
– Well-documented instruction Highly customizable Supports large data volume
– Requires multiple steps to complete the migration Requires a tech-savvy resource (but not a developer) Some object relationships can’t be created automatically; some spreadsheet processing may be necessary to complete your migration
Works well with in-use Service Cloud orgs (for example, if you already have cases synced overusing Desk Connect)