Client
- Jim K
Services
- E-Commerce Website Development
- Shopify Development
- AI/ML Development & Integration
Industry
- E-Commerce
The Brief
eCommerce has modernized how we connect with our customers and convey brand value effectively to improve sales. Brand owners today want more than a simple storefront that sells their products; they want a complete solution that reflects value beyond sales. Interestingly, one of Solivios’ latest customer acquisitions came across a similar situation. The client, a seller of Egyptian sacred oils, sought to establish a setup that exceeded the standard. The client wanted our team to help their store achieve:
- To create a store that reflects brand values.
- AI-powered conversational bots to educate visitors.
- Implement NLP engineering to deliver human-like conversation.
The Challenge
- Static Website: The client envisioned a website that stood beyond the traditional Shopify experience. The challenge was to develop a platform that would assist visitors throughout their shopping experience.
- Limited Support: A lack of real-time customer engagement and product knowledge was consistent across all pages. The client wanted to replace inefficiency with a conversational bot that could engage with the customers and recommend products like a knowledgeable salesperson.
The Solution
With our experts at Solvios Technology, the client was able to access a storefront that served a brand-true experience. It allowed customers to buy oils with proper knowledge, improving the shopping experience. All of this is backed by a conversational assistant to answer questions and guide user choices. We implemented a number of custom elements on the website to align with customer expectations:
- Customer Education: We created product pages that explained its back story, from origin to use cases. Apart from matching the colors and typography, we also optimized the store for accessibility and a smooth shopping experience.
- AI-enabled Chatbot: We created an interactive chatbot to manage customer interactions. It understands common languages and synonyms, as well as multi-line questions.
- Custom Design: We re-designed the customer shopping experience by introducing a clean UI/UX that resonated with the brand and logo. We used a similar design language across the website and landing pages to create a seamless experience.
- Structured Intelligence: With structured intelligence, the store had an inbuilt library that included all the information on the products. It helped customers choose recommended products with a more logical approach to purchasing.
Branding with clarity
A storefront that looks and reads like the brand while remaining fast and accessible.
Educated buyers, fewer doubts
Story-led PDPs and concise FAQs reduced repetitive pre-purchase questions.
Guided decisions
The conversational assistant delivered precise, context-aware suggestions; complementary items were surfaced without pressure.
Structured Operations
A governed knowledge base and measurable AI interactions created a feedback loop for continuous improvement—no guesswork, just data-backed iterations.
The Results
- Post implementation of our solutions, the website automated sales by replying to user queries. It resolved 90% customer queries without any human intervention. The design overhaul led to a 30% increase in orders within the first few weeks.
- The improved UI/UX of the website allowed users to improve accessibility and streamlined the overall purchase experience.
- The AI chatbot allowed customers to interact with the store before buying a product, resulting in better purchase decisions and higher conversion rates.
- AI-driven product recommendations simplified the decision-making process for customers.
- With the latest implementations, the brand was able to stand out as something more than an eCommerce store. The interactive user experience, AI bot, and overall process delivered measurable growth.
What Our Clients Say
Solvios Technology delivered a high-quality website on time and within budget, meeting expectations. The team managed expectations well, communicated effectively, and was highly accessible and responsive. Their honesty, integrity, excellent customer support, and attention to detail stood out.
Jim K
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