Client
- Property Management App
Services
- Dedicated Development Team
- Custom Software Development
- Data Engineering & Analytics
- API Development
Industry
- Property Management
The Brief
One of our enterprise clients had a simple problem that kept growing: their HR inbox never stopped filling up. Employees were asking the same policy questions across Teams, Slack, and email, and the team couldn’t keep up. Replies got delayed, and people started losing patience. They didn’t want another round of hiring. What they needed was something that could handle questions instantly, using their own HR documents. So, our experts stepped in to build an AI agent that worked across all platforms: Teams, Slack, and their website. It didn’t just answer faster; it gave HR time back, proving that smart automation can fix what manpower alone can’t.
The Challenge
Once the project got moving, things turned more challenging than expected. The idea of “plug in the data and train the bot” looked clean on slides, but in practice, it wasn’t reliable.Here are the challenges faced by our team:
- Data Structuring: Most HR files were outdated, scattered, and written in different tones. Some were PDFs, some were in emails, and others were locked on drives. Before the bot could answer anything, we had to rebuild the data into a format it could actually understand.
- Model Training: Once integrated, it was time to teach the AI to understand human context. Every individual is different and so is the way they interact. “Leave policy” and “time off rules” meant the same thing, but not to the model.
- Human Content: Adding human context to the agent was another significant challenge for the team. The client wanted a platform that tackled industry-specific operational needs while sounding human.
- Acting as a white-label extension of their brand.
The Solution
Once the foundation was in place, it was time to get to work and bring the vision to life. The idea was simple: an agent that actually worked where people already talked: Teams, Slack, and the website. But the execution is not so simple.
- Knowledge Base Setup: Once we started working on the project, it was time to start with data cleansing. HR docs were all over the place: different versions, missing links, old PDFs. We sorted, merged, and rewrote parts so the bot wouldn’t get lost hunting for answers.
- Agent Configuration: We retained a similar structure once we moved the data into Microsoft Copilot Studio. We retained a similar context structure to keep conversations natural and aligned across different platforms.
- Model Training: This phase of the implementation was about trial and error. We used real-world scenarios, context, and questions to train the bot. It was further refined until the tone felt conversational.
- Multi-Channel Integration: Getting it to work seamlessly across platforms took longer than planned. Each platform had quirks, so we fixed one at a time.
- User Testing: HR tested it live. A few tweaks later, the agent met the brand's standards, enabling its officials to work seamlessly with minimal manual intervention.
Integrating Office 365
Started the entire Office 365 sessions to learn how to use multiple tools together. These interfaces later made it possible for multiple systems to work together smoothly.
Team Collaboration and Testing
Reviewed what worked, noted odd behavior, and refined logic. These small loops made the rollout stable and user-ready from day one.
Vast Industry Expertise
Years of experience working with multiple clients across the telecom, sports, recycling, and IT industries give us the edge to ensure scalability and depth to your workflow.
White-label Collaboration
Operated seamlessly as an extended part of the team to ensure every integration was in place. Our AI bot was designed to keep up with HR interactions while adding to the customer experience.
The Results
- By integrating the agent into its workflow, the business turned around its employee and customer relations.
- The combined integration of Office 365, Microsoft Copilot Studio, and Azure Fabric APIs enabled our team to create an agent that was responsive, functional, and scalable.
- The agent is designed to take most of the HR load off the team. Members can find answers themselves on Slack, Teams, or the company site. It’s simple, but it changed how fast things move.
- What started small became a solid foundation. Team Solvios helped the brand build a solution with multiple AI layers, improving how the company runs.
What Our Clients Say
Solvios Technology not only created a new website, but a logo and its marketing campaigns, as well. They had well-established management that understood all of the client's needs, big or small. The team also commendably understood the client's industry.
Mayank C
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