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Network Management Systems (NMS/OSS)
Custom operations support systems and network management platforms for monitoring, fault detection, configuration management, and performance optimization across physical and virtual network infrastructure.
AI-Integrated Telecom & IT Software Development Solution
We build custom telecom and IT software from BSS and OSS platforms and network management systems to telecom billing solutions, customer experience portals, and AI-integrated operations tools for mobile operators, ISPs, VoIP providers, network equipment vendors, and telecom IT companies that need software built to the reliability, scalability, and integration standards that communication infrastructure demands. Our telecom software development team combines deep domain knowledge across BSS/OSS architecture, network operations, and regulatory compliance with AI-integrated development practices that reduce operational complexity and improve network performance.
13+
Years of Experience
50+
Experts in Our Team
40+
Happy Customers Worldwide
250+
Projects Delivered Successfully
4.9/5 ratings
5/5 ratings
What We Build for Telecom and IT Companies
Solvios is a telecom and IT software development company building custom BSS and OSS platforms, network management systems, telecom billing and revenue management tools, customer self-service portals, and AI-integrated operations software for mobile operators, ISPs, VoIP providers, and telecom infrastructure companies. We work across the full telecom technology stack web, mobile, cloud, and AI with the integration depth, real-time performance architecture, and compliance controls that telecom operations demand.
Telecom Billing & Revenue Management
End-to-end billing platforms, revenue management systems, and mediation layers that handle complex rating logic, multi-service bundles, real-time charging, and PCI-DSS-compliant payment processing for telecom operators at scale.
Customer Self-Service Portals
Web and mobile customer portals for account management, service configuration, usage monitoring, billing access, and support reducing call centre volume while improving customer satisfaction and self-sufficiency.
BSS Platforms & CRM for Telecom
Business support systems and telecom-specific CRM platforms that manage the subscriber lifecycle from acquisition through service delivery, retention, and churn management with the integration depth that BSS/OSS connectivity requires.
VoIP & Communication Software
Custom VoIP platforms, unified communications tools, real-time messaging infrastructure, and communication API integration for telecom companies building or modernizing their voice and messaging product stack.
Why Telecom and IT Companies Come to Us
Telecom software is some of the most operationally critical software that exists; a billing error affects every subscriber on the platform simultaneously, a network management failure can mean service outages across thousands of sites, and a customer portal that goes down during a peak service period generates support volume that overwhelms the call centre. We have built in this category and we know where the problems actually live.
Legacy BSS/OSS Architecture That Cannot Keep Up with Service Velocity
Most telecom operators are running BSS and OSS infrastructure that was designed for a simpler service environment: fixed-line voice, basic broadband, straightforward billing. The product catalogue has grown, 5G and IoT services have been layered on top, and the original architecture is now a constraint on how fast the business can launch new services, modify pricing, or respond to competitive pressure. Modernising the BSS/OSS layer without disrupting live operations is one of the most complex software challenges in the industry.
Billing Complexity That Creates Revenue Leakage
Telecom billing is genuinely complex: convergent billing across voice, data, and content services, real-time charging for prepaid and hybrid subscribers, wholesale settlement with interconnect partners, regulatory reporting, and tax treatment that varies by service type, jurisdiction, and customer category. Systems that cannot handle this complexity accurately produce billing errors that result in revenue leakage, customer disputes, and regulatory exposure all of which are expensive to remediate after the fact.
Network Operations Running on Disconnected Monitoring Tools
Network operations centres at mid-size operators typically run five or more separate monitoring tools one per network domain, one per vendor, one for the transport layer none of which share a common data model or alert correlation engine. The result is that fault detection depends on engineers manually correlating alerts across screens, root cause analysis takes longer than it should, and MTTR is limited not by the speed of the fix but by the time it takes to identify what is actually broken.
Customer Experience That Drives Churn
Telecoms consistently rank among the lowest-satisfaction industries in customer experience surveys, and the software is a significant contributor. Self-service portals that do not work on mobile, billing portals that require a phone call to interpret, service change workflows that take days when they should take minutes, and chatbots that cannot resolve the queries they are deployed to handle. Churn in telecoms is expensive acquiring a new subscriber costs significantly more than retaining an existing one and poor digital experience is a leading driver.
Security Threats Targeting Critical Communication Infrastructure
Telecom networks are high-value targets both because of the communications data they carry and because of the critical infrastructure status that makes a successful attack on a large operator a national security event. SS7 vulnerabilities, SIM-swapping attacks, fraudulent international settlement, and increasingly sophisticated attacks on the BSS layer represent real and evolving threats that telecom software needs to be designed to resist rather than remediated after a breach.
Telecom and IT Software Development Services We Deliver
Every telecom software engagement starts with the network architecture, the service catalogue complexity, and the integration landscape not with a feature list. The software is built to handle real operational load, integrate with existing network infrastructure, and support the subscriber volume that telecom platforms actually serve.
Custom network management and operations support systems for telecom operators managing complex multi-vendor, multi-domain network infrastructure. We build NMS platforms that give network operations centres a unified view of physical and virtual infrastructure from access network to core with fault management, performance monitoring, configuration management, and the alert correlation logic that surfaces the real problem rather than a cascade of secondary alarms.
Unified fault and event management
Centralised fault management across network domains transport, access, core, cloud with event correlation that identifies root cause from symptom alerts, severity classification, and the automated escalation workflows that get the right engineer working on the right problem immediately.
Network performance monitoring and analytics
Real-time KPI collection across network elements, threshold-based alerting, trend analysis, and the performance dashboards that give network operations and engineering teams visibility into capacity trends before they become service-affecting problems.
Configuration and change management
Centralised configuration management database (CMDB), automated configuration backup and version control, change management workflow with approval gates, and rollback capability ensuring network changes are controlled, tracked, and reversible.
Multi-vendor and multi-domain integration
Southbound integration with network elements from Ericsson, Nokia, Huawei, Cisco, Juniper, and virtualised network functions via NETCONF, SNMP, REST, and vendor-specific APIs normalised into a single data model the operations team can work with.
Custom billing platforms, revenue management systems, and mediation layers for telecom operators that need more control over their rating and billing logic than a commercial off-the-shelf billing system provides. We have built billing systems that handle convergent charging across voice, data, content, and IoT services with the real-time charging architecture that prepaid and hybrid subscribers require and the settlement accuracy that wholesale and interconnect relationships demand.
Convergent billing and rating engine
Multi-service rating across voice, data, SMS, content, and IoT products with flexible tariff modelling, bundle support, promotional logic, and the real-time charging capability that prepaid and credit-limited subscribers need without incurring unwanted overage charges.
Mediation and event data processing
High-volume CDR and event data collection from network elements, normalisation across vendor formats, validation, enrichment, and routing to the rating and billing engine with the throughput and reliability that production telecom usage volumes require.
Revenue assurance and leakage detection
Reconciliation between network usage events and billed revenue, discrepancy detection and alerting, and the revenue assurance workflow that closes the gap between what the network delivered and what the billing system charged protecting operator revenue from systematic leakage.
Regulatory reporting and tax management
Regulatory reporting data capture for universal service obligations, interconnect settlement reports, and tax calculation across service types and jurisdictions produced as a byproduct of the billing workflow rather than as a manual reporting exercise.
Web and mobile customer portals for telecom operators that want to reduce call centre volume, improve customer satisfaction, and give subscribers genuine control over their account and services. Most telecom self-service portals fail because they were built to expose what the billing system can do rather than to deliver what the customer actually wants to do. We build for the customer journey first and integrate backwards to the BSS layer.
Account and subscription management
Plan upgrades and downgrades, add-on activation and removal, usage monitoring with real-time data consumption display, service suspension and reactivation, and the account detail management that subscribers expect to handle without calling the contact centre.
Billing and payment self-service
Bill viewing with itemised call and data detail, payment history, payment method management, autopay setup, dispute submission, and the billing transparency that reduces billing-related contact centre contacts by giving customers the information they need to understand their charges.
Service request and trouble ticket management
Self-service fault reporting, trouble ticket submission and status tracking, service appointment scheduling, and the communication workflow that keeps customers informed about the status of their service issue without requiring them to call for an update.
Mobile-first design and accessibility
Responsive design that performs on entry-level Android handsets as well as flagship devices, offline capability for account reference information, and the accessibility standards that telecoms regulators in most markets require for customer-facing digital services.
Custom business support systems and telecom-specific CRM platforms that manage the full subscriber lifecycle from acquisition and onboarding through service delivery, billing, retention, and churn management. BSS development for telecom is fundamentally different from standard CRM development: the product catalogue integration, the billing system connectivity, the provisioning workflow, and the regulatory reporting requirements all add architectural complexity that generic CRM platforms were not designed for.
Subscriber lifecycle management
Onboarding workflow, identity verification and KYC, service activation, contract management, plan change and upgrade workflows, and the subscriber data model that connects every customer interaction to the billing and provisioning systems that deliver the service.
Product catalogue and offer management
Centralised product catalogue managing tariff plans, bundles, add-ons, promotional offers, and B2B contract structures with the real-time connectivity to the billing and provisioning layer that ensures what is sold is what is delivered and billed.
Retention and churn management
Churn risk scoring, retention offer management, win-back campaign workflow, and the customer interaction history that gives retention agents the context they need to have a productive conversation with a subscriber who is about to leave.
B2B account and contract management
Corporate account hierarchies, multi-line contract management, usage reporting per cost centre, volume discount management, and the approval workflow that enterprise sales teams need to manage complex B2B telecom relationships.
Custom VoIP platforms, unified communications infrastructure, real-time messaging systems, and communication API integration for telecom companies and enterprises building or modernising their voice and messaging capabilities. VoIP and communication software requires real-time media processing, low-latency signalling, and the operational reliability that voice communication demands because users notice a half-second of latency in a phone call in a way they do not notice it in a web page.
VoIP platform and SIP infrastructure
SIP-based VoIP platform development, SBC integration, media server deployment, codec selection and optimisation, and the call routing architecture that delivers consistent voice quality across diverse network conditions and device types.
WebRTC and browser-based communication
WebRTC-based voice and video communication integrated directly into web and mobile applications without requiring a separate app download with the signalling server architecture, TURN/STUN infrastructure, and media quality monitoring that production WebRTC deployment requires.
Unified communications and collaboration tools
Integrated voice, video, messaging, and presence platforms that consolidate communication channels for enterprise and operator customers with the directory integration, identity management, and compliance recording capabilities that enterprise deployments require.
Communication API integration
Twilio, Vonage, Sinch, and telco-native API integration for SMS, voice, and messaging workflows with the delivery monitoring, failover routing, and cost optimization logic that high-volume communication product deployments need.
Security software specifically designed for the threat landscape of telecom networks and BSS/OSS infrastructure protecting subscriber data, billing systems, and network operations platforms from the attacks that target communication infrastructure specifically. Telecom security requirements go beyond standard application security: the signalling protocols, the subscriber data volumes, the real-time processing requirements, and the regulatory obligations all shape the security architecture in ways that generic security tooling does not address.
Telecom fraud detection and prevention
International revenue share fraud (IRSF), SIM swap detection, wangiri fraud identification, PBX hacking detection, and the ML-based anomaly detection on call patterns that identifies fraudulent traffic before the operator or subscriber incurs significant financial loss.
Subscriber data protection and privacy
GDPR and CCPA-compliant subscriber data architecture, consent management, data subject rights workflow, retention policy enforcement, and the access control framework that limits subscriber data exposure to authorised systems and personnel.
Network security monitoring
Signalling security monitoring for SS7 and Diameter attack detection, real-time threat alerting, and the security operations integration that connects network security events to the SOC workflow giving security teams the visibility they need to respond to active attacks on the signalling layer.
API security and access management
OAuth 2.0 and OpenID Connect for BSS API access, rate limiting and throttling against API abuse, API gateway deployment, and the security testing regime that validates exposed APIs before they are reachable from external networks.
We Build for Every Telecom and IT Stakeholder
The telecom industry spans mobile network operators running national infrastructure at one end and niche VoIP providers serving a specific business segment at the other. The technical requirements, the regulatory obligations, and the competitive context are different at each point. We have built for organisations across this spectrum.
Mobile Network Operators (MNOs) & MVNOs
BSS/OSS platform modernisation, network management tooling, subscriber self-service portals, and the AI-integrated operations software that helps operators manage network quality, reduce churn, and launch new services faster. MVNOs in particular need BSS tooling designed for their wholesale-retail model managing the relationship between the host network's wholesale settlement and their own retail billing and customer management.
Internet Service Providers (ISPs)
Customer onboarding and provisioning platforms, service management portals, network monitoring tools, and billing systems for fixed broadband and fibre operators with the integration architecture that connects the customer-facing layer to the network infrastructure and the wholesale connectivity relationships that ISPs depend on.
VoIP and Unified Communications Providers
VoIP platform development, SIP infrastructure, WebRTC integration, and the unified communications tooling that communication service providers need to compete against the major platforms while serving their specific customer base. We understand the technical architecture of voice delivery, media quality, and the signalling infrastructure that makes VoIP work reliably.
Network Equipment Vendors and Technology Partners
Custom software for network equipment vendors building management interfaces, analytics platforms, or customer-facing tools for their operator customers where the software needs to integrate cleanly with the underlying hardware and network infrastructure the vendor supplies.
Enterprise Telecom and IT Departments
Custom enterprise communication platforms, internal network management tools, IT service management software, and the communication infrastructure that large enterprises manage internally distinct from the consumer-facing telecom market but requiring the same reliability and integration standards that carrier-grade software demands.
Telecom IT Software Vendors (ISVs)
Custom development for independent software vendors building BSS, OSS, billing, or analytics products for the telecom market where the end customers are telecom operators and the software must meet the integration standards, data volume requirements, and reliability expectations of the telecom industry rather than a generic enterprise software market.
Why Modern Teams Choose Us as Their Telecom Software Development Company
Explore how we help telecom and IT companies build software that handles the operational complexity, integration depth, and reliability requirements that communication infrastructure demands.
0103
Marketplace for Socially Conscious Brands
An ethical commerce startup wanted to build a multi-vendor marketplace connecting mindful consumers with sustainable, homegrown brands giving small ethical businesses global reach without the commission burden of major platforms. We built on Magento with Salesforce CRM integration, delivering robust vendor store management tools, PO-based order processing, multi-payment gateway support and a commission-management system helping sustainable brand owners digitize their operations, reach a global audience and build a community of values-aligned shoppers.
0203
An Online Well-being Market place to access your best life
A wellness entrepreneur envisioned a multi-vendor marketplace connecting coaches, healers, teachers and speakers with clients seeking transformative experiences sessions, workshops, retreats and classes. We built the platform on WordPress with Dokan, delivering a gamified vendor onboarding wizard, Google Calendar scheduling integration, Apple Pay and Google Pay checkout, document-based vendor vetting and a custom admin panel for commission management, refund processing and payment gateway controls creating a trusted, conversion-optimized marketplace for the conscious wellness economy.
0303
A POS System
A retail client needed a fully customizable, multi-tenant point-of-sale system that could manage sales, inventory, employees, customers and payments across multiple store locations with both cloud and offline deployment options. We built a feature-complete POS platform supporting loyalty programs, real-time inventory tracking, diverse payment methods including digital wallets, hardware integration with barcode scanners and receipt printers, role-based employee management, advanced reporting and a synchronized local-to-cloud data architecture that keeps operations running even without connectivity.
Building Telecom Software? Talk to a Team That Understands BSS, OSS, and What Network Operations Actually Requires.
We will map your integration landscape, identify the architecture decisions that matter most for your network environment, and give you an honest path forward before any code is written. Response within 24 hours.
What We Build Into Every Telecom Platform
These are the capabilities that telecom software requires to operate reliably at carrier scale, integrate with network infrastructure, satisfy regulatory obligations, and support the subscriber volumes that communication platforms serve.
Real-Time Network Monitoring and Fault Management
Multi-domain fault detection, event correlation that identifies root cause from alarm cascades, severity classification, automated escalation workflows, and the alerting architecture that pages the right engineer with the right context rather than triggering a flood of undifferentiated alarms.
Convergent Billing and Real-Time Charging
Multi-service rating across voice, data, SMS, content, and IoT, with real-time charging for prepaid subscribers, bundle management, promotional logic, and the mediation layer that collects and normalises usage events from heterogeneous network elements.
Subscriber Management and Provisioning
End-to-end subscriber lifecycle management from onboarding through service activation, plan changes, and deactivation with bidirectional provisioning integration to network elements and the audit trail that tracks every service change against the subscriber record.
Customer Self-Service and Digital Channels
Web and mobile self-service with account management, usage monitoring, billing access, payment processing, and service request workflows designed to deflect contact centre volume while genuinely improving the customer experience rather than just adding another digital channel that does not work.
Revenue Assurance and Leakage Detection
Automated reconciliation between network usage and billed revenue, discrepancy alerting, leakage investigation workflow, and the reporting that gives revenue assurance teams the visibility to close the gap between what the network delivered and what the billing system charged.
Telecom Fraud Detection
IRSF, SIM swap, wangiri, and PBX fraud detection using real-time call pattern analysis, ML-based anomaly scoring, and the automated blocking workflows that contain fraud losses before they accumulate to significant financial impact.
API Management and Integration Architecture
Northbound API exposure for BSS/OSS integration, southbound connectivity to network elements, partner API management, and the API gateway and security layer that controls access while providing the integration surface that modern telecom ecosystems require.
Regulatory Compliance and Reporting
Lawful interception interface compliance, data retention management to regulatory requirements, universal service obligation reporting, interconnect settlement reporting, and the audit trail architecture that satisfies both internal governance and external regulatory obligations.
AI-Integrated Telecom Software, Engineered Into Every Layer
AI in telecom software is not about adding a chatbot to the customer portal. It is about building systems where machine learning improves network reliability, predicts subscriber churn before it happens, detects fraud in real time, and automates the network operations tasks that currently require engineers around the clock. The telecoms with the best operational economics in the next five years will be the ones that invested in AI-integrated BSS and OSS platforms now rather than treating it as a future initiative. Every telecom platform we build is architected with AI capability as a first-class consideration from the first sprint.
01
Catch the network failure before it becomes a subscriber complaint
ML models trained on network element performance data, failure history, configuration changes, and environmental signals that identify components approaching failure, traffic patterns indicating capacity exhaustion, and configuration drift that correlates with historical fault types. Network operations centres using predictive maintenance reduce unplanned outages and extend the useful life of network infrastructure by addressing issues during planned maintenance windows rather than during service-affecting failures.
Highlights:
- Network element failure prediction
- Capacity exhaustion early warning
- Anomalous configuration drift detection
- Proactive maintenance scheduling integration
01
Catch the network failure before it becomes a subscriber complaint
ML models trained on network element performance data, failure history, configuration changes, and environmental signals that identify components approaching failure, traffic patterns indicating capacity exhaustion, and configuration drift that correlates with historical fault types. Network operations centres using predictive maintenance reduce unplanned outages and extend the useful life of network infrastructure by addressing issues during planned maintenance windows rather than during service-affecting failures.
Highlights:
- Network element failure prediction
- Capacity exhaustion early warning
- Anomalous configuration drift detection
- Proactive maintenance scheduling integration
Our Telecom Software Development Process
Telecom software projects fail most often not because the engineering is beyond the team's capability, but because the integration complexity with existing network infrastructure was underestimated, the data volume requirements were not designed into the architecture, or the operational impact of a cutover was not properly sequenced. Our telecom software development services follow a structured, integration-first delivery methodology designed to surface those problems at discovery before they become production incidents.
Here's exactly how it works.
01
Discovery & Architecture Assessment
We map your existing BSS/OSS landscape, network infrastructure, integration dependencies, data volumes, regulatory obligations, and operational constraints. Output is a project scope with integration architecture, data volume estimates, compliance requirements, and a phased delivery plan that accounts for the operational risk of changes to live telecom systems.
02
Architecture & Interface Design
Technical architecture finalized with the integration depth, real-time processing requirements, and operational reliability constraints of the telecom environment. UI/UX design for customer-facing portals and operations interfaces reviewed before development begins because telecom operational tools need to be designed for the engineers who use them under pressure, not just for a product demo.
03
Agile Development Sprints
Two-week sprints with working software delivered at the end of each cycle. Network integration, real-time data processing, and security controls are addressed in the first two sprints not deferred to later phases where timeline pressure prevents getting them right. Integration with live network elements begins in a test environment in the first sprint.
04
Integration & Performance QA
Integration testing against real or representative network elements, performance testing at production-realistic data volumes, security testing covering the telecom-specific threat surface, and operational readiness validation. Telecom software QA must include the failure mode testing network element disconnection, high-volume event bursts, partial integration failures that expose reliability issues before they occur in production.
05
Deployment & Cutover
Phased cutover with parallel running of old and new systems during transition, rollback procedures tested before cutover begins, network operations team training, and post-cutover monitoring. Telecom platform cutovers are among the highest-risk software transitions that exist; careful sequencing and tested rollback are non-negotiable.
06
Ongoing Support & Platform Evolution
Post-launch monitoring, performance tuning as traffic volumes grow, integration maintenance as network infrastructure evolves, and feature development. Most telecom clients maintain a long-term development retainer telecom networks and business models evolve continuously and the supporting software needs to keep pace.
Flexible Engagement Models to Hire Our Telecom Software Development Company
Telecom software projects range from a targeted customer portal build to a multi-year BSS modernisation programme. The right engagement model depends on your integration complexity, your operational risk tolerance, and how well-understood the requirements are before the engagement starts.
You need engineers who understand your network architecture, your BSS/OSS integration landscape, and your operational constraints as well as your in-house team building for your roadmap without context-switching across five other client environments. The Dedicated Team model gives you a fully embedded telecom software development unit accountable to your delivery and operational outcomes.
- Right for you if
You are running a multi-quarter telecom platform build or BSS/OSS modernisation, scaling an existing platform to support new services or geographies, or augmenting your in-house engineering team with telecom-specific expertise without the cost and lead time of full-time hires.
- What you get
Hand-picked engineers with telecom software experience, a QA specialist, and a technical lead working exclusively on your platform. Sprint planning and operational demos run on your calendar. Network integration, billing architecture, fraud detection, and AI network analytics modules are all handled in-house.
- Economics
Monthly retainer. No surprise invoices, no scope-creep billing. Team composition flexes as your telecom roadmap evolves.
Typical profile
3–10 engineers
6-month minimum
Scales with 30-day notice
Not sure which model fits your telecom software project?
Most operators and IT companies start with one model and evolve into another as the platform scope expands. Let's figure out the right starting point together.
Why Telecom and IT Companies Choose Solvios
Building telecom software requires a development team that understands the integration complexity of network infrastructure, the operational risk of changes to live systems, and the reliability standards that communication services demand. Here is what makes the difference in practice.
01
BSS/OSS Integration Experience
We understand the BSS/OSS integration landscape, the data models, the protocol dependencies, the vendor API quirks, and the operational constraints of making changes to systems that support live subscriber services. That experience shapes every architecture decision we make in a telecom engagement and avoids the integration problems that surface six months into a build when a team without that background discovers what the network element APIs actually behave like in production.
02
Real-Time Data Processing at Telecom Scale
Billing mediation, network monitoring, fraud detection, and subscriber management all require real-time data processing at volumes that most enterprise software never encounters. We design for the data volume from day one message queue architecture, database partitioning, caching strategy, and horizontal scaling patterns that keep telecom platforms performing under the event rates that production network operations generate.
03
AI-Integrated Telecom Operations from Day One
Predictive network maintenance, intelligent fault correlation, churn prediction, and real-time fraud detection all require a data architecture designed for ML workloads from the start. We address the AI architecture strategy in discovery so that the intelligence layer is a core component of the telecom platform rather than a feature that requires rebuilding the data infrastructure to implement.
04
Operational Risk Management for Live Network Changes
Deploying changes to telecom infrastructure that is supporting live subscriber services carries operational risk that most software development methodologies do not adequately account for. We plan cutovers carefully, require tested rollback procedures before any live network change, and operate parallel running periods where the risk justifies the cost. We treat operational continuity as a delivery requirement, not a nice-to-have.
05
Communication Platform Integration Depth
Twilio, Vonage, Sinch, SIP, WebRTC, DIAMETER, SNMP, NETCONF we have integrated with the communication protocols and platforms that telecom software depends on. The integration work in telecom is where the complexity actually lives and where development teams without specific experience discover problems late. We find those problems in discovery and design for them upfront.
06
US-Based Communication, Global Engineering Capacity
Project management and client communication run on US business hours. Telecom software projects involve operational decisions, network cutover timing, production incident response, compliance deadline management that require fast, clear communication when they arise. The timezone alignment matters for telecom more than for most software categories.
Frequently Asked Questions
Honest answers to the questions every CTO, head of IT, and network operations director asks before choosing a telecom software development company. If something is not covered here, our solution architects will walk you through it on a discovery call, no sales pitch, no fluff.
Cost depends on scope and integration complexity. A customer self-service portal with account management, billing access, and service request workflows typically starts at $40,000–$90,000. A custom telecom billing module or mediation layer ranges from $80,000 to $200,000 depending on the complexity of the rating logic and the number of network element integrations. A full BSS platform build or OSS/NMS system is typically a multi-phase engagement starting at $200,000 and scaling significantly with the size of the network and the number of integrations. We provide detailed estimates after an integration and architecture discovery phase.
A customer self-service portal takes 3–5 months. A telecom billing module with mediation and rating engine takes 5–9 months. A network management system covering a single network domain takes 6–10 months. A full BSS or OSS platform build is typically a multi-year programme delivered in phases, with the first production phase typically 9–18 months. The biggest variables are legacy BSS/OSS integration complexity and the operational risk management requirements of deploying changes to live network infrastructure.
Yes. BSS/OSS integration is one of our core competencies for telecom software development. We integrate via standard interfaces NETCONF, SNMP, DIAMETER, REST and via vendor-specific APIs where standard interfaces are not available. We map the integration landscape during discovery, identify the integration points where the documentation does not match the actual API behaviour, and design the integration architecture before development begins. The integration discovery phase is where telecom software projects are either set up for success or set up for expensive surprises.
AI-integrated telecom software development means building platforms where machine learning capabilities are core components of the system architecture not add-ons. In telecom this includes predictive network maintenance that identifies failing components before they cause outages, intelligent alarm correlation that surfaces root cause from alarm cascades, ML-based churn prediction that scores subscriber churn risk before the subscriber decides to leave, real-time fraud detection that identifies IRSF and SIM swap patterns as they develop, AI customer experience tools that resolve high-volume self-service contacts accurately, and network traffic analytics that feed capacity planning with predictive accuracy. These capabilities require a data architecture and streaming infrastructure designed for them from the start.
We treat operational continuity as a delivery requirement with the same weight as functional correctness. For changes to live telecom systems, we require tested rollback procedures before any cutover begins, implement parallel running periods where the risk warrants the cost, sequence changes to minimise the blast radius of a failed deployment, and coordinate cutover timing with network operations teams to choose windows that minimise subscriber impact. We have managed this across multiple telecom engagements and have never delivered a change to a live network that caused an unplanned service outage.
Yes. We build SIP-based VoIP platforms, WebRTC communication tools, unified communications infrastructure, and communication API integrations. Voice communication software has specific technical requirements: real-time media processing, low-latency signalling, codec management, and quality monitoring that distinguish it from standard web application development. We understand the signalling architecture, the media infrastructure requirements, and the operational monitoring that keeps VoIP quality at a level subscribers accept.
Telecom fraud requires a layered approach combining real-time rule-based controls with ML-based pattern detection. Rules handle the known fraud signatures velocity limits, destination number patterns, known bad actor lists. ML handles the evolving patterns that rules alone cannot catch IRSF activity that stays below individual velocity thresholds across many SIMs, SIM swap sequences that look like legitimate account activity in isolation, wangiri campaigns that adapt their calling patterns to avoid detection. We build both layers and operate them together with monitoring for false positive rates, because blocking legitimate calls while catching fraudulent ones is a customer experience problem.
Three models: Dedicated Telecom Development Team for long-term BSS/OSS platform builds and multi-quarter programmes; Time and Material for iterative development where integration complexity is still being scoped or the network environment is itself evolving; and Fixed Cost for well-defined telecom software projects where the integration requirements, data volumes, and operational constraints are clearly established before the engagement starts. We recommend the right model honestly based on the integration maturity and scope clarity of your project.
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