Client
- eCommerce Business
Services
- E-commerce Website Development
- Quality Assurance
- Salesforce CRM integration
- SEO services
Industry
- E-Commerce
The Brief
The client conceptualized a conscious online shopping destination connecting mindful consumers with ethical and sustainable businesses. The custom Marketplace empowers sustainable homegrown brand owners to sell their products globally via the Marketplace.
The Challenge
- The biggest challenge in the market of Homegrown sustainable business was marketing their products to a global consumer.
- Selling their products online on other marketplaces curated high commissions increasing the price of goods resulting in low customer purchases or lesser margins.
- Lengthy processes to update the shops or products.
The Solution
The Custom E-commerce Marketplace leverages an advanced technology stack to provide a solution packed with innovative features.
- Built a multi-vendor marketplace using the Magento platform.
- Integrated with Salesforce CRM to enhance customer support capabilities.
- Developed a platform enabling homegrown brands to showcase and sell their products online.
- Implemented a PO-based order management system for easy shop operation by businesses.
- Streamlined shipping, billing, and payment transactions through best-in-class payment gateway integration to ensure safe and secure transactions.
Store Management
For vendors to do a seamless business online on the platform, provided robust store management tools and visual editors. The vendors are equipped with product/inventory management tools where they can add, edit, and manage their product listings, including descriptions of products and their store, images, prices, and variations of products.
Sales Force Integration
Integrated salesforce CRM for advanced customer service and support. The integration includes case management, a ticketing system, and a brief knowledge base of the platform to assist new users.
Vendor and customer account management
Enable customers to create accounts, manage their profiles, and track order history, Enabled Vendors to implement marketing features like discount codes, promotional banners, cross-selling, and upselling opportunities to drive sales and increase customer engagement.
Payment Gateway Integration
Integrate a payment gateway system that enables secure payments online and supports various payment methods such as cards, wallets etc. The Gateway also ensures the transactions from customers to vendors accounts are seamless and secure.
The Results
The implementation of the custom E-commerce Marketplace yielded several notable results:
- Developed a high-performing, user-friendly marketplace catering to value-oriented shoppers and vendors prioritizing mindfulness.
- Digitally transformed homegrown sustainable brands by providing them with global exposure and access to a wider audience.
- Enabled customers to purchase from businesses offering value-driven products aligned with UN sustainability goals, environmentally-conscious features, and social impact.
- Established a community comprising two distinct target audiences: shop owners and values-oriented shoppers, fostering connections and conscious commerce.
What Our Clients Say
I appreciate you and your team for all the suppport, development and solutions your provide. Thanks for being a great guy, for being dependable and for everything you do.
Jim Kupczyk
Founder - Mindfulmarket.See More Case Studies
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